Privacy Policy

Privacy Policy

Effective Date: October 20, 2026

At Service Plumbing of Charlotte, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us, specifically regarding our mobile messaging and text communications.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you book a plumbing service, request a quote, or interact with our team. This information may include your:

• Name
• Service      address
• Email      address
• Mobile      phone number
• Opt-in      consent data for text messaging

2. How We Use Your Information

We use your mobile phone number to provide a seamless service experience and to keep you informed about our services. Your phone number may be used for:

• Transactional      & Operational Alerts: Appointment booking confirmations,      technician arrival tracking ("On My Way" alerts), estimates, job      invoices, and follow-up customer service inquiries.

3. Mobile Privacy and SMS Consent

We strictly protect your mobile data and SMS consent information.

• No      Sharing with Third Parties: Mobile phone numbers and SMS opt-in      consent data will not be shared, sold, rented, or leased to third parties      or affiliates for marketing or promotional purposes under any      circumstances.
• Internal      Use Only: All the above categories exclude text messaging originator      opt-in data and consent; this information will not be shared with any      third parties.

4. Opt-Out and Unsubscribe

You can cancel our SMS service at any time.

• To      stop receiving text messages from us, reply STOP to any mobile      message we send you.
• After      you send the SMS message STOP to us, we will send you an SMS      message to confirm that you have been unsubscribed. After this, you will      no longer receive SMS messages from us.

5. Help and Support

If you are experiencing issues with our text messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly by contacting our office at [jessicah@serviceplumbing.net] or [704-895-8998].

6. Message Frequency and Rates

• Message      frequency varies based on your plumbing service needs, scheduled      appointments, and promotional cycles.
• Message      and data rates may apply for any messages sent to you from us and to      us from you. If you have any questions about your text plan or data plan,      please contact your wireless provider.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our plumbing services or for regulatory 10DLC compliance. Any updates will be posted on this page with a revised effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

[Service Plumbing of Charlotte Inc]
[18606 Northline Drive Cornelius NC 28031]
[serviceplumbing.net]
[704-895-8998]